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PRIVACY POLICY

In compliance with the provisions of the General Data Protection Regulation of the European Union and other applicable regulations, we inform you that your data will be processed in our files, for the purpose of maintaining and fulfilling the relationship with our entity, including sending communications within the framework of the aforementioned relationship if you give us your consent.

Furthermore, your data will be transferred in all those cases in which it is necessary for the development, fulfilment and control of the relationship with our entity or in the cases in which it is authorized by a regulation having the force of Law. You may exercise your rights, as well as request additional information, before VIVOOD MADAPAR, S.L. (hereinafter VIVOOD), located at MARINA REAL JUAN CARLOS I-MUELLE DE LA ADUANA S/N, EDIFICIO LANZADERA – 46024 VALENCIA. attaching a photocopy of your ID.

The service provider of the information society must take into account that, in addition to the information provided to the recipients of the service through its “Privacy Policy”, it must have additional legal texts related to other mandatory regulations, such as, including but not limited to, general conditions of contracting, intellectual and industrial property, conditions of use of the website and responsibilities in this regard, or what Law No. 34/2002 of July 11, 2002 on Information Society Services and Electronic Commerce may establish in any other precepts outside of its Article 10 or even complete the information that, in relation to this, may be necessary.

Who is responsible for processing your data?

Identity: VIVOOD MADAPAR, S.L.
Company Tax Number: B86702768.
Postal address: MARINA REAL JUAN CARLOS I-MUELLE DE LA ADUANA S/N, EDIFICIO LANZADERA – 46024 VALENCIA
Telephone: (+34) 96 631 85 85
email address: info@vivood.com

How is the data collected?

The personal data that VIVOOD collects comes from: Contact form and Subscription form

User rights concerning their data

Everyone has the right to obtain confirmation on whether their personal data is being processed at VIVOOD or not.

Interested parties have the right to:

  • Request access to the personal data concerning the interested party.
  • Request to have Personal Data rectified or erased.
  • Request the restriction of processing.
  • Oppose the processing.
  • Exercise the right to data portability.
  • The right not to be subject to a decision based solely on automated data processing.
  • Revocation of the consent given.

Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request it be deleted when, among other reasons, the data is no longer needed for the purpose for which it was collected. In certain circumstances, interested parties may request the processing of their data to be limited, in which case it will only be kept for the exercise or defence of legal claims. Under certain conditions and for reasons related to their particular situation, the interested parties may object to the processing of their data. In this case, VIVOOD will stop processing the data, except on compelling legitimate grounds, or the exercise or defence of possible claims. A data portability request may also be made. Interested parties will also have the right to effective judicial protection and submit a claim to the supervisory authority, in this case, the Spanish Data Protection Agency, if they consider that the processing of their personal data violates the Regulation.

Purpose for processing personal data

When a user fills in the contact form on this website, they are providing personal information for which VIVOOD is responsible. This information may include personal data such as your IP address, name, physical address, email address, telephone number, and other information. By providing this information, the user gives their consent for their information to be collected, used, managed and stored by VIVOOD, only as described in the Legal Notice and in this Privacy Policy. At VIVOOD there are different systems for capturing personal information:

  • Subscription form: The following personal information is requested: name, email, city and interests, to respond to the requirements of VIVOOD users we inform you that the information that you provide will be stored on the servers of Soluciones web on line S.L. (VIVOOD.com hosting provider) within the EU.
  • By reservation of rooms: In this case, it is redirected to a web platform owned by GLOBAL OBI, S.L.U. The data requested is directly collected and processed by GLOBAL OBI, S.L.U. The files where this data is incorporated are owned by GLOBAL OBI, S.L.U.

There are other purposes for which we process your personal data:

  • To guarantee compliance with the conditions of use and the applicable law. This may include the development of tools and algorithms that help this website to guarantee the confidentiality of the personal data it collects.
  • To support and improve the services offered by this website.

Other non-identifying data obtained through some cookies that are downloaded to the user’s computer when browsing this website, and which we detail in the cookies policy, are also collected.

  • To manage social networks.

VIVOOD may have a presence on social networks. The processing of the data that is carried out on the people who become followers on the social networks of the official VIVOOD profiles will be governed by this section. As well as for those conditions of use, privacy policies and access regulations that belong to the social network that proceeds in each case and previously accepted by the VIVOOD user.  Your data will be processed with the purpose of correctly managing your presence on the social network, informing about VIVOOD activities, products or services.  As well as for any other purpose that the social network regulations allow. In no case will the profiles of followers on social networks be used to send advertisements individually. VIVOOD does not sell, rent or give personal data that can identify the user, nor will it do so in the future, to third parties without prior consent.

Legal basis for the processing of your data

The legal basis for the treatment of your data is: consent.

To contact or make comments on this website requires acceptance of this privacy policy.
The legal basis for the sending of commercial information is the interested party’s consent.

Retention of personal data

The personal data provided will be retained:

  • For as long as the commercial relationship is maintained.
    • While the deletion thereof is not requested by the interested party.

Who will your personal data be communicated to

To provide services strictly necessary for the development of the activity, VIVOOD, shares data with the following providers under their corresponding privacy conditions:
All utilities offered by third parties are strictly necessary for the development of our services, having been selected in compliance with the rights preserved on this website

The following companies will have access to the personal information necessary to act as data processors, but they will not be able to use it for other purposes. In addition, they must process personal data in accordance with this Privacy Policy and the applicable legislation on data protection.

Hosting: Soluciones web on line S.L. It processes the data in order to perform its services as a hosting provider to VIVOOD.

Google Analytics: analytical web service provided by Google, Inc., a Delaware company whose head office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files located on the computer of the interested party, to help VIVOOD.com analyse the use made by users of the website. The cookie generates information about the use (including the IP address of the user) is transmitted directly and filed by Google on its servers in the United States.

Navigation data

When browsing the VIVOOD website unidentifiable data may be collected which may include, IP addresses, registration of use of services and sites, (approximate) geographical location, a record of how the services and sites are used, and other data that cannot be used to identify the user. Other identifying data that cannot be used to identify the user, among which is data related to the user’s browsing habits through third-party services. This website uses third-party analytics services such as:

  • Google Analytics.
    • Search Console.

This information to manage the site, analyse trends, collect demographic information (from the user base as a whole) and to track the movements of users on the website.

Rights of the user when providing personal data

Everyone has the right to obtain confirmation on whether their personal data is being processed at VIVOOD, or not. Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request it be deleted when, among other reasons, the data is no longer needed for the purpose for which it was collected. In certain circumstances, interested parties may request the processing of their data to be limited, in which case it will only be kept for the exercise or defence of legal claims. Under certain conditions and for reasons related to their particular situation, the interested parties may object to the processing of their data.  VIVOOD and the companies of the group will stop processing the data, except on compelling legitimate grounds, or the exercise or defence of possible claims. You may exercise your rights by sending an email to lopd@vivood.com

Data Secrecy and security

VIVOOD is committed to the use and processing of data, including personal data of users, respecting their confidentiality and using the data in accordance with the purpose for which it has been collected, as well as to comply with their obligation to save them and adapt all measures to avoid alteration loss, treatment or unauthorized access, in accordance with the provisions of current data protection regulations. VIVOOD cannot guarantee the absolute impregnability of the Internet network and therefore the violation of data by fraudulent access to them by third parties.

As a user, you are solely responsible for the accuracy and correctness of the data you send to VIVOOD, exonerating VIVOOD, of any responsibility in this regard. Users guarantee and respond, in any case, the accuracy, validity and authenticity of the personal data provided, and undertake to keep them properly updated. The user agrees to provide complete and correct information in the contact or subscription form.

Acceptance and consent

The user declares to have been informed of the conditions on personal data protection, accepting and consenting to the treatment thereof by VIVOOD in the form and for the purposes indicated in this privacy policy. VIVOOD reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as industry practices. In these cases, the Provider will announce the changes introduced with reasonable notice of its implementation on this page.

Commercial mails

In accordance with the LSSICE, VIVOOD does not partake in SPAM practices, therefore it does not send commercial emails that have not been previously requested or authorized by the user. In accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce, VIVOOD undertakes not to send communications of a commercial nature without properly identifying them.

COOKIES POLICY

On the https://vivood.com website we use cookies to facilitate the relationship of visitors to our content and to enable us to compile statistics on the visitors we receive.

In compliance with Directive 2009/136/EC, implemented in our legislation by the second paragraph of Article 22 of the Law on Information Society Services, following the guidelines of the Spanish Data Protection Agency, we proceed to inform you in detail of the use made of our website.

Cookies are small files that are recorded in the browser used by each visitor to our website so that the server can remember the visit of that user later when they return to access our content.  This information does not reveal your identity, or any personal data, or access the content stored on your computer, but it does allow our system to identify you as a specific user who has visited the website before, viewed certain pages, etc. and also allows you to save your personal preferences and technical information such as visits made or specific pages you visit.

The purpose of cookies is to provide the User with faster access to the selected Services.

If you do not want cookies to be stored on your browser or if you prefer to receive information each time a cookie is set, you can set your browser options to do so. Most browsers allow the management of cookies in 3 different ways:

  • Cookies are always rejected;
  • The browser asks if the user wants to set each cookie;
  • Cookies are always accepted;

Your browser may also include the ability to select in detail the cookies you wish to be installed on your computer. In particular, the user can normally accept one of the following options:

  • reject cookies from certain domains;
  • reject cookies from third parties;
  • accept non-persistent cookies (they are deleted when the browser is closed);
  • allow the server to create cookies for a different domain.

To allow, know, block or delete cookies installed on your computer, you can do so by configuring the options of the browser installed on your computer.

You can find information on how to configure the most commonly used browsers in the following locations:

  • Internet Explorer: Tools -> Internet Options -> Privacy -> Settings.  For more information, you can refer to Microsoft support or browser Help.
  • Firefox: Tools-> Options -> Privacy -> History -> Custom Settings. For more information, you can refer to Mozilla support or browser Help.
  • Chrome: Settings -> Show advanced options -> Privacy -> Content settings. For more information, you can refer to Google support or browser Help.
  • Safari: Preferences -> Security. For more information, you can refer to Apple support or browser Help.

With respect to third party cookies, i.e. those that are not part of our website, we cannot be held responsible for the content and accuracy of the privacy policies that they include and the information that we offer you is always with reference to the source.

Below we inform you in detail about the cookies that may be installed from our website.  Depending on your browsing habits, all or only some of them may be installed.

Name Category Description Owner Duration
_ga Analysis They are cookies used to distinguish between users. Third-parties 2 years
_gid Analysis They are cookies used to distinguish between users. Third-parties 24 hours
_zlcmid Functionality They are cookies used by the ZOPIM tool to allow live chat with customer service. Third-parties Persistent
_vis_opt_s Functionality This cookie detects if the user is new or returning to a particular test. Third-parties 3 months
_vis_opt_test_cookie Analysis This is a temporary session cookie generated to detect if the cookies are enabled on the user browser or not. Third-parties Session
_vwo_uuid_v2 Analysis It allows us to perform A/B tests on the site to improve the user experience Third-parties 1 year
_ym_isad Analysis These cookies are used to measure and analyse this website’s traffic. Third-parties 20 hours
_ym_uid Analysis These cookies are used to measure and analyse this website’s traffic. Third-parties 24 months
_ym_visorc_48410174 Analysis These cookies are used to measure and analyse this website’s traffic. Third-parties 30 minutes

 

This Cookies Policy may be modified in accordance with legal and regulatory requirements, or with the aim of adapting this policy to the instructions issued by the Spanish Data Protection Agency, for which reason Users are advised to visit it periodically.

When there are significant changes to this Cookies Policy, they will be communicated to Users either via the website or via email to registered Users.

TERMS OF USE AND CONTRACT

    1. Introduction

    1.1 The purpose of this document is to inform you about the terms of service that regulate the use of the website www.vivood.com (hereinafter, the “WEBSITE”).

    1.2 THE WEBSITE is owned by VIVOOD MADAPAR, S.L. (hereinafter, VIVOOD), a Spanish Company with headquarters in Marina Real Juan Carlos I – Muelle de la Aduana s/n Edificio Lanzadera – 46024 (Valencia) and with Tax Identification Number B86702768. The Trade Register information for VIVOOD is the following [volume 9688, folio 128, page V-155941 entry 1ª].

    1.3 The email info@vivood.com is available so you can contact us whenever you want.

     

    1. Object

    2.1 VIVOOD provides a WEBSITE to facilitate access to information regarding accommodation services that are detailed in their contents and so that, where appropriate, you can contact us or reserve our services online.

    2.2 These terms of service regulate the use of the WEBSITE in conjunction with the Privacy Policy and the Cookies Policy. Therefore, they have been made available so that you can access them, consult them, download them or print them. The information regarding the processing we perform with your personal data is in the “Privacy Policy” section.

    2.3 Please read these Terms and Conditions carefully, as they affect your legal rights and obligations.

     

    1. Acceptance of the terms of use and contract.

    3.1 Navigation on the WEBSITE attributes the condition of user thereof (hereinafter, the “USER”) and entails the full and unreserved acceptance of each and every one of the conditions included in this legal notice in the version published by VIVOOD at the moment in which you access the WEBSITE. Consequently, please read these Terms of use carefully whenever you intend to use the WEBSITE, as they may undergo modifications.

    3.2 The use of certain services offered on the WEBSITE may be subject to specific conditions that, depending on the case, substitute, complete and/or modify this document. Therefore, prior to the use of these services, you must carefully read the corresponding Special Conditions.

    3.3 VIVOOD reserves the right to modify the terms of use and the privacy policy of the WEBSITE, with the users being obliged to periodically review them.

     

    1. TERMS OF CONTRACT

    4.1 Object

    The purpose of this section is to regulate the terms of contract governing the accommodation service reservations made through the WEBSITE, without prejudice to those terms established in the booking engine through which they are managed and that in any case will be made available to you prior to contracting our services. The terms of contract contained in the booking engine will be complementary to those herein.

    4.2 Minors

    4.2.1 THE WEBSITE is aimed to be used by people over 18 years of age. The contracting of products, activation of promotions or use of VIVOOD applications by people younger than 18 is forbidden, except with the appropriate consent of the parents and/or guardians.

    4.2.2 If at any time VIVOOD has proof of having received data from a minor that does not comply with the requirements of current regulations, it will proceed to cancel and eliminate said data. VIVOOD may contact you at any time requiring you to prove your age by providing a photocopy of ID or equivalent.

    4.3 Price

    4.3.1 The price stated for each reservation corresponds to its price at the time the contract is entered into. The prices are expressed in euros and include all applicable taxes.

    4.3.2 It is possible that VIVOOD may occasionally and involuntarily commit some technical or human error and assign the wrong price to a reservation. If this error is obvious and unambiguous and could have been reasonably acknowledged by the user and the reservation was still made, VIVOOD will not be bound by that price. In this case, we will inform you as soon as possible so that you can choose either to reconfirm your reservation at the correct price or to cancel it. If it is not possible to contact you, the reservation shall be deemed cancelled and we will reimburse you as soon as possible.

    4.4 Payment methods

    4.4.1 Payment for the contracted service will be made upon arrival at the hotel, so you will not have to pay any amount before you arrive. However, you will be asked for your credit card information as a guarantee of the reservation, which may be cancelled in the event that valid credit card information is not available.

    4.4.2 The hotel reserves the right to pre-authorize it before your arrival.

    4.4.3 The reservation of the accommodation service will not be understood to have been made until the moment in which you receive the confirmation email from VIVOOD at the email address you have indicated for this purpose.

    4.5 Right of withdrawal and cancellations

    In any case, the right of withdrawal of users is excluded, in accordance with the provisions of the Law for the Defence of Consumers and Users for the provision of accommodation services for a specific date or period of execution for purposes other than to serve as a dwelling.

    Notwithstanding the foregoing, users may be granted the right to cancel a reservation, in which case it shall be clearly indicated at a time prior to the execution of the contract and as it is referred to at all times in the cancellation policy.

     

    1. Conditions of use

    5.1 Access to the website

    5.1.1 Access to the WEBSITE is free, except for the cost of the connection through the telecommunications network provided by the access provider you have contracted.

    5.1.2 Access to the WEBSITE will not require the registration of users, unless otherwise specified.

    5.1.3 Similarly, VIVOOD does not guarantee the absence of interruptions or errors in accessing the website or its content, or that it is permanently updated, without inaccuracies or imprecisions. In any case, we commit, as soon as possible, to make all possible efforts to avoid, resolve or update said contents.

    5.2 Terms of use

    5.2.1 You agree to use the Website and all its content and services in accordance with the provisions of law, morality, public order and these Terms and Conditions. Furthermore, you are obliged to use the services and/or contents of the Website correctly and not to use them to carry out illicit or criminal activities that violate the rights of third parties and/or that infringe the regulation on intellectual and industrial property, or any other rules or the applicable legislation.

    5.2.2 The User undertakes not to transmit, introduce, disseminate and make available to third parties, any type of material and information (products, objects, data, content, messages, drawings, sound and image files, photographs, software, etc.) that are against the law, morality, public order and these Terms of use and contract. By way of example and in no case limiting or excluding, you agree:

    I.- Not to introduce or disseminate content or propaganda of a racist, xenophobic or pornographic nature, that advocates terrorism or that violates human rights.

    II.- Not to introduce or disseminate on the network data programmes (viruses and harmful software) able to provoke damages in the computer systems of the access provider, their providers or third-party Users of the Internet network.

    III.- Not to disseminate, transmit or make available to third parties any type of information, element or content that undermines fundamental rights and public freedoms recognized in the Constitution and international treaties.

    IV.- Not to disseminate, transmit or make available to third parties any information, item or contents that constitutes illegal or unfair advertising.

    V.- Not to transmit or disseminate any false information and misleading, ambiguous or inaccurate content in a way that induces to error or may mislead the recipients of the information.

    VI.- Not to disseminate, transmit or make available to third parties any type of information, element or content that involves a violation of the rights of intellectual and industrial property, patents, trademarks or copyright that correspond to the owners of the WEBSITE or to third parties.

    5.2.3 The User is obliged to hold VIVOOD harmless for any possible claim, fine, penalty or sanction that may arise as a result of you breaching any of the aforementioned terms of use, in addition, with VIVOOD reserving the right to request compensation for damages that may apply.

    5.2.4 VIVOOD handles your data, opinions and other contents that are shown on the WEBSITE with the utmost diligence. Despite this, if you consider that there is a mistake or error please communicate it by email to info@vivood.com and VIVOOD will respond as soon as possible.

    5.3 Content and services linked through the Service

    5.3.1 The Service may include technical link devices and directories that allow the User to access other pages and Internet portals (hereinafter, “Linked Sites”). In these cases, VIVOOD will only be responsible for the contents and services provided in the Linked Sites to the extent that it has effective knowledge of the illegality and has not deactivated the link with the due diligence. In the event that you consider that there is a Linked Site with illicit or inappropriate content, you may communicate it to VIVOOD, without this communication entailing the obligation to remove the corresponding link in any case.

    5.3.2 The existence of Linked Sites should presuppose the formalization of agreements with those responsible or owners thereof, nor the recommendation, promotion or identification of VIVOOD with the manifestations, contents or services provided.

    5.3.3 VIVOOD does not know the contents and services of the Linked Sites and therefore is not liable for damages caused by the wrongfulness, quality, outdatedness, unavailability, error and uselessness of the contents and/or services of Linked Sites nor for any other damage that is not directly attributable to VIVOOD.

    5.4 Intellectual and industrial property

    5.4.1 The entire contents of the Website, understood by them, as merely expository texts, photographs, graphics, images, icons, technology, software, links and other audio-visual or sound content, as well as their graphic design and source codes, are the exclusive property of VIVOOD or are duly licensed in their favour, without it being understood that the users are granted any of the exploitation rights recognized by the regulations in force in the matter of intellectual property over them.

    5.4.2 Furthermore, trademarks, trade names or distinctive signs are the property of VIVOOD or third parties, without it being understood that access to the Website attributes any right over them.

    5.4.3 Users are authorized to view, reproduce, print and download the contents of the website provided that the following conditions are met:

    • That it is compatible with the purposes of the website and that it does not harm the image and good name of VIVOOD, its customers, suppliers or users, or their products or services.
    • That the copies are made for personal and private use. In general, any exploitation or commercial and promotional use is expressly prohibited.
    • VIVOOD’s intellectual or industrial property rights are respected, as well as third party holders of the contents.
    • Failure to comply with the above conditions will constitute an illegal activity, which may give rise to the corresponding civil or criminal penalties in accordance with the applicable legislation.

    5.4.4 The opinions, comments and evaluations by third parties included in the different sections of the website, including the forums or mailing lists, belong to the author or signatory thereof, and do not necessarily reflect the views of VIVOOD or collaborators.

    5.4.5 By accepting these General Conditions, you assign VIVOOD, free of charge and exclusively, all exploitation rights over the comments and opinions (hereinafter, “the Content”) that you publish or whose publication is authorized on the Website. Said assignment shall be deemed to be made for the global territorial scope, without any limitation, and for the maximum period of duration provided for in Royal Legislative Decree 1/1996, of April 12, which approves the Consolidated Text of the Law on Intellectual Property, regularizing, clarifying and harmonizing the Applicable Statutory Provisions. VIVOOD may exploit the rights of reproduction, transformation, distribution and public communication of the Contents, in the broadest sense recognized by said Law.

    5.4.6 You state that you hold all the intellectual property rights over the aforementioned comments and opinions, as well as any content that you post on the Website, and you are obliged to assume responsibility for any claim or liability, including compensation for damages, that any third party may exercise against VIVOOD due to considering their rights to have been infringed upon by any of the actions derived from the obligations that you contract directly or indirectly with these General Conditions.

    5.4.7 Furthermore, you agree to hold VIVOOD harmless against any damage that it or a third party may suffer as a result of the formalization of the assignment of rights regulated in this clause.

    5.5 Liability Exclusion

    5.5.1 Access of the users to the WEBSITE does not imply VIVOOD’s obligation to control the absence of viruses, worms or any other harmful computer element. You are responsible, in any case, for the availability of adequate tools for the detection and disinfection of harmful computer programs.

    5.5.2 VIVOOD will not be responsible for the damages produced in the software and computer equipment of users or third parties during the use of the services offered on the WEBSITE.

    5.5.3 VIVOOD does not assume liability for damages of any kind incurred by the User resulting from failure or outage of telecommunications networks which may result in the suspension, cancellation or interruption of the WEBSITE service during or prior to the provision thereof.

     

    1. Nullity and ineffectiveness of clauses

    If any clause included in these Terms of Use is declared totally or partially, null or ineffective, such nullity or ineffectiveness will only affect that provision or the part of it that is null or ineffective, subsisting these Terms in everything else, considering such provision totally or partially not included.

     

    1. Applicable legislation and competent jurisdiction

    These Terms will be governed and interpreted in accordance with Spanish legislation. VIVOOD and you agree to submit any dispute that may arise from the provision of the products or services subject to these Terms of use and contract, to the Courts and Tribunals determined by applicable Law.

    We inform you that you have the right to request an extra-judicial settlement of consumer disputes accessible through the Internet at http://ec.europa.eu/consumers/odr/.

     

    1. Average Payment Period

    The average payment period to suppliers of Vivood Madapar, S.L. according to the annual accounts for the 2017 financial year is 36 days (25 days for the 2016 financial year).

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